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I called and placed a order on 5 DEC 2013 for a 1939 Chief fender and paid in full with credit card and was told it would be ready around Mid-Jan. I waited and waited, ready to I continue my build up with a nice fender. Mid January came and went, no calls, no e-mails, nothing happened. On 22 January 2014 I called to inquire about the status and was told "It has been hectic and we are very busy, we will get it done in a couple of weeks."
I waited a whole month, much longer than "a couple of weeks" like I was told. I received No calls, no e-mails, and again nothing happened. So on February 26 2014 I called asking about my fender and again the same excuse was used "It has been hectic and we are very busy, we will get it done in a couple of weeks." I told them I also had a '46 Chief that needed tins and they wanted that order too. I told them one bike at a time. I came away from that call with the distinct impression that my single fender order was to small for them to be overly concerned with. I did not say so because I really wanted my '39 fender to build my Bobber.
By the time late March rolled around still I had nothing, no calls, no e-mails, no fender. I don't know what "A COUPLE OF WEEKS" in California time is but where I am from if you give your word and take a man's money then you should at least try to give some measure of customer service, but I got NOTHING, no calls,no e-mails no fender. Do you sense a pattern forming? I did.
I called again on 22 March 2014 and let them know I was very anxious to get my fender and continue my build in hopes of a summer finish and I wanted a firm date on when this fender would be shipped. (NOT UNREASONABLE SINCE IT HAS BEEN DELAYED TWICE ALREADY) This time there story changed I was told It will only take a couple of hours to jig this up and knock it out, We will get this done in a couple of days and get it out to you. We are sorry but it has been so busy here at the shop.
So what is a couple of days? I am very sure it is a whole lot shorter than a couple of weeks, but then a couple of weeks seems to be more than a month when dealing with IHC. So I waited and hoped that they could at least get this done. I waited the entire month of April without calling and NOTHING... NO FENDER, NO CALLS, NO E-MAILS FROM IHC.
One delay, I understand, Two delays, OK I really want this I'll make and exception. THREE is nothing but poor service to the customer and a lack of organization within the shop. Orders should be filled in the way they are received, first come first served or at least some measure of service should be given, a discount or call to explain or something to keep customers in the loop. In 5 months I am sure that IRC has finished many orders, why was mine pushed back to the bottom of the pile more than once? I was not demanding or rude, I did not call more than once in any 30 day period. Can a paying customer get some form of service here???
I am tried of being lied to by IHC and called my credit card company to dispute the payment since no product was received. I tried for 3 days to cancel my order using the online CONTACT IHC feature on their website, but IT DOES NOTHING. I called today asking for the owner and was told he was away until next week. I asked for the person in charge of the shop after a minute he found my order sheet. I said I am not paying for excuses and since IHC cannot finish my fender I was stopping payment. He did not seem concerned at all and acted as if he did not care about my business, he said he would tell the owner and hung up on me. I ASK YOU WHO READ THIS, IS THIS SERVICE THAT YOU WOULD PUT UP WITH FROM ANY COMPANY?
I know that IHC spend advertising money with AMCA and supposedly their products are of high quality. I and sure they have they have many members who will jump to their defense and tell me just how great they are. The bottom line is they took my money and gave me nothing but excuses in return and that is the reason I am writing this review. It has been 5 months and I am still out the money and nothing to show for it.
I waited a whole month, much longer than "a couple of weeks" like I was told. I received No calls, no e-mails, and again nothing happened. So on February 26 2014 I called asking about my fender and again the same excuse was used "It has been hectic and we are very busy, we will get it done in a couple of weeks." I told them I also had a '46 Chief that needed tins and they wanted that order too. I told them one bike at a time. I came away from that call with the distinct impression that my single fender order was to small for them to be overly concerned with. I did not say so because I really wanted my '39 fender to build my Bobber.
By the time late March rolled around still I had nothing, no calls, no e-mails, no fender. I don't know what "A COUPLE OF WEEKS" in California time is but where I am from if you give your word and take a man's money then you should at least try to give some measure of customer service, but I got NOTHING, no calls,no e-mails no fender. Do you sense a pattern forming? I did.
I called again on 22 March 2014 and let them know I was very anxious to get my fender and continue my build in hopes of a summer finish and I wanted a firm date on when this fender would be shipped. (NOT UNREASONABLE SINCE IT HAS BEEN DELAYED TWICE ALREADY) This time there story changed I was told It will only take a couple of hours to jig this up and knock it out, We will get this done in a couple of days and get it out to you. We are sorry but it has been so busy here at the shop.
So what is a couple of days? I am very sure it is a whole lot shorter than a couple of weeks, but then a couple of weeks seems to be more than a month when dealing with IHC. So I waited and hoped that they could at least get this done. I waited the entire month of April without calling and NOTHING... NO FENDER, NO CALLS, NO E-MAILS FROM IHC.
One delay, I understand, Two delays, OK I really want this I'll make and exception. THREE is nothing but poor service to the customer and a lack of organization within the shop. Orders should be filled in the way they are received, first come first served or at least some measure of service should be given, a discount or call to explain or something to keep customers in the loop. In 5 months I am sure that IRC has finished many orders, why was mine pushed back to the bottom of the pile more than once? I was not demanding or rude, I did not call more than once in any 30 day period. Can a paying customer get some form of service here???
I am tried of being lied to by IHC and called my credit card company to dispute the payment since no product was received. I tried for 3 days to cancel my order using the online CONTACT IHC feature on their website, but IT DOES NOTHING. I called today asking for the owner and was told he was away until next week. I asked for the person in charge of the shop after a minute he found my order sheet. I said I am not paying for excuses and since IHC cannot finish my fender I was stopping payment. He did not seem concerned at all and acted as if he did not care about my business, he said he would tell the owner and hung up on me. I ASK YOU WHO READ THIS, IS THIS SERVICE THAT YOU WOULD PUT UP WITH FROM ANY COMPANY?
I know that IHC spend advertising money with AMCA and supposedly their products are of high quality. I and sure they have they have many members who will jump to their defense and tell me just how great they are. The bottom line is they took my money and gave me nothing but excuses in return and that is the reason I am writing this review. It has been 5 months and I am still out the money and nothing to show for it.
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