Results 1 to 3 of 3

Thread: Suggestion to modify new forum registration rules

  1. #1
    Join Date
    Jan 2008
    Location
    Upstate NY
    Posts
    214

    Default Suggestion to modify new forum registration rules

    I just went thru the pain of figuring out the new forum log-in rules. Specifically, the need for the email address used to register on the forum having to match the email address used to register for the new AMCA website.

    In my case, I registered on the new AMCA forum when the time came and I also changed my email address this year and that was reflected in my AMCA site registration info. Last night I came to the forum to so some research and could not log in because the email here did not match the email there. Now, that is an easy fix... normally. But the forum prevented me from logging in because of this. Therefore, it was impossible for me to update my email address on the forum. It would have also been impossible if I had tried to do it back when I registered for the new AMCA site. As soon as I changed my email address on the AMCA site, I locked myself out of logging into the forum.

    I spent a lot of time looking for the solution on the forum, using help screens, trying to register for the first time, clicking on FORGOT PASSWORD, and other tricks, none of which worked. So, I tried another idea. I went into the AMCA site and changed my email back to my old address so it matched the one on the forum. This let me log in to the forum and I was able to change my email to my current address. I then went back to the AMCA forum and changed my email back to my current address. All was well... I thought. But it seems that something I did while getting back into the forum prevented me from posting or replying. That was fixed this morning (thanks).

    I would have thought that being a member of the AMCA and registered on that site would carry thru any info on that site to other AMCA pages, like the forum. At the very least, since the forum does check the AMCA info to make sure everything matches, if it does not match, the system would send an email to the address on the AMCA site to advise the member there is an issue and PROVIDE A METHOD TO FIX IT so the member could regain log-in access to the forum. The other option would be to simply use any updates to the AMCA site info to update forum info. That might not be possible. So a process to deal with it should be created.

    Thanks for considering this.
    Regards,
    Rob Sigond
    AMCA # 1811

  2. #2
    Join Date
    Jun 2015
    Posts
    360

    Default

    We appreciate your comments Rob and sorry for you and everyone else that have had to go through the cloak and dagger process of matching emails to the two web sites. And that's the problem, they are two stand alone websites. When we upgraded with a new member web site to expand our ability to offer timely member services the new web site had completely different processes for linking and confirming login permission - namely matching emails on both sites. Had it not been for that characteristic you and believe me, many others would not have hit the trip wire. But it has gone amazingly smooth - with very few that have had any problems. You did everything right in the DIY settings and automated changes you just didn't realize that we have a manual approval process for new registrations and some setting changes. We instituted manual approvals because we found that our world-wide spam/hack masters exploited our automated system and changing approvals to manual circumvented the hacks completely - the draw back is that it can take me up to 12 hours to get work done on the AMCA forum and Facebook page. Anyway I suppose out there is a technology solution that makes all this seamless, and maybe we should pursue it as a future improvement. But in relation to technology, even as advanced as the world is today, integrating systems and trying to make them compatible frequently does not work. I'm not trying to make excuses its just the state we are in. So if we can get everyone up to speed on matching emails between the web sites and if everyone that hates login info used the same log-in username and password for both websites we would not hear many grumblings at all.

    Rob you suggested

    The other option would be to simply use any updates to the AMCA site info to update forum info. That might not be possible. So a process to deal with it should be created.
    Yep I don't disagree Rob there's just no yellow brick road to that solution yet - but we will keep working on it. Thanks and again sorry for the slow customer service.

    Mike Love
    AMCA Forum
    Moderator

  3. #3
    Join Date
    Jan 2008
    Location
    Upstate NY
    Posts
    214

    Default

    I appreciate the candid response. I was wondering if it would be possible to put an instruction on the AMCA site to help with this. I'd be willing to write it up and use screen shots if that helps.
    Regards,
    Rob Sigond
    AMCA # 1811

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •